Help centre
Frequently asked questions
Files, materials, lead times, delivery, payment: the answers to the questions we are asked most often.
- Reply within 4 working hours
- Chat with the workshop
- Appointments in Brussels
What are your production and delivery times?
We offer a fast, personal service:
Production: printing and hand-over within 24 hours* at our workshop in Brussels, Avenue Louise 167.
Delivery: delivery anywhere in Belgium within 48 hours*, and internationally according to the lead times of our logistics partners.
*Lead times are given as an indication and may vary depending on the volume of orders in progress, the quantities ordered, the format and the complexity of the production.
What types of stickers does Altystick offer?
At Altystick, we offer a range of stickers cut to suit your needs:
Die cut: custom cut following the exact shape of your design.
Kiss cut: a surface cut that lets you peel the sticker easily off its backing.
Square cut: square cut for a classic, clean look.
Rectangle cut: rectangular cut for countless uses.
Oval cut: oval cut for an elegant touch.
Circle cut: circular cut, ideal for logos and round designs.
Our stickers come in several types of vinyl, including glossy white, matte white, holographic, glossy clear and matte clear (other materials available on request), to match your preferences and intended use.
Are your stickers suitable for outdoor use?
Yes, our stickers are printed with eco-solvent CMYK inks on high-quality vinyl, ensuring excellent durability indoors and outdoors. They withstand bad weather, UV rays and water.
Can I design my own stickers on Altystick?
Absolutely! You can upload your own design through our platform. We recommend high-quality files in .psd, .ai, .eps, .pdf or .png format for the best result.
Do you offer design services if I don't have a design ready?
No, we do not offer a design service ourselves. However, we can put you in touch with professional graphic designers who will bring your ideas to life and create a custom design for your stickers. Feel free to contact us for more information!
Can I collect my order in person?
Yes, you can collect your order directly from our workshop in Brussels. Please book an appointment so we can hand it over to you smoothly.
Which payment methods do you accept?
We accept several secure payment methods:
Credit card
Bancontact
PayPal
Bank transfer (payment before production)
CASH (payment before production)
Crypto
Payment is made when you place your order.
An order only goes into production once full payment has been received.
Do you provide invoices for businesses?
Yes, a detailed invoice is issued as soon as your order is confirmed. Remember to enter your billing details (name, address, VAT number, etc.) when placing your order.
Do you only deliver in Belgium?
No, besides Belgium we also deliver internationally. Shipping costs and delivery times depend on the destination.
How can I track my order?
Once your order has shipped, you will receive an e-mail with the tracking details. You can also follow your parcel in real time from your online customer area.
What should I do if there is a problem with my order?
If you have a problem with your order, please contact our customer service at contact@altystick.be. We are committed to finding a quick and satisfactory solution.
How can I contact you?
You can reach us by:
E-mail: contact@altystick.be
Instagram: @altystick
Contact form: available on our website.
Which technology do you use to print the stickers?
We use professional printers with eco-solvent CMYK inks to guarantee high-quality, durable and environmentally friendly printing.
Will the colours of my design be exactly the same on the printed sticker?
Although we use advanced printing technology, slight colour differences may appear depending on your screen settings or the files supplied. For the best results, we recommend sending us a file in CMYK colour mode.
Can I change my order after placing it?
Changes are only possible before production starts. Contact us quickly if you would like to make changes. Once production has started, no further changes can be made.
Can I cancel my order?
Cancellations are only possible before the order is confirmed and paid. Once payment has been made and production has started, cancellations are no longer accepted.
Do you offer discounts for large quantities?
Yes, sliding-scale prices apply to large orders. The more you order, the lower the price per sticker. Contact us for a tailored quote.
Can I get a quote before ordering?
Of course! Use our online form or contact our customer service for a free, detailed quote.
Can I get a sample of your stickers before ordering?
We do not offer free samples, but if you have a specific project, we can produce a small test print at a reduced price. Contact our customer service to discuss your needs and get a personalised quote.